Ribbon will manage your feedback & complaints confidentially.
* We will contact you within 2 days of receiving your complaint.
* Our team will investigate your complaint respectfully and objectively.
* We will aim to resolve your complaint within 14 days.
* You may contact Ribbon at support@ribbon.org.au to discuss your complaint at anytime. If you are not satisfied with our complaints process and resolution contact the agencies below to speak to an independent party.
NDIS Quality & Safeguards Commission
Phone: 1800 035 544
https://www.ndiscommission.gov.au/about/complaints-feedback/complaints
Mental Health Complaints Commissioner
Phone: 1800 246 054
https://www.mhcc.vic.gov.au/complaints
Disability Services Commissioner
Phone: 1300 728 187
https://www.odsc.vic.gov.au/making-a-complaint/
Human Rights
https://www.humanrights.gov.au/
Ribbon acknowledges the traditional Owner of Australia.
Provider Number 4050048625 | ABN 92 631 227 935