Ribbon will manage your feedback & complaints confidentially.
* We will contact you within 2 days of receiving your complaint.
* Our team will investigate your complaint respectfully and objectively.
* We will aim to resolve your complaint within 14 days.
* You may contact Ribbon at support@ribbon.net.au to discuss your complaint at anytime. If you are not satisfied with our complaints process and resolution contact the agencies below to speak to an independent party.
Complete the feedback form below to help us improve Ribbon.
https://forms.gle/UyLfejykwJyyK8Zd9
We can arrange interpreters that speak your chosen language.
Translating and Interpreting Service (TIS National)
NDIS Quality & Safeguards Commission
Phone: 1800 035 544
https://www.ndiscommission.gov.au/about/complaints-feedback/complaints
Mental Health Complaints Commissioner
Phone: 1800 246 054
https://www.mhcc.vic.gov.au/complaints
Disability Services Commissioner
Phone: 1300 728 187
https://www.odsc.vic.gov.au/making-a-complaint/
Human Rights
https://www.humanrights.gov.au/
Ribbon acknowledges the traditional Owner of Australia.
Provider Number 4050048625 | ABN 92 631 227 935